Thank you for your review.

We do apologise that you are not happy with the product ordered.

We are sorry to hear of your disappointment however we do advise that the print quality is not as good a quality as you would expect. As you can see throughout the book that the print and text quality varied throughout the years, this is not something that we can control as this was how the newspaper was printed at that time, the scans provided come directly from the New York Daily News archive and cannot be altered.

Please accept our apologies for any inconvenienced caused.

Kindest Regards
The Historic Newspapers Team

Thank you for your review.

We are sorry to hear this.

The scans have been archived from original microfilms which are in black and white some of which are quite dated and can vary in quality. We do make every effort to ensure they are cleaned up prior to dispatch but we are very dependent on the scans available for each date which can be quite grainy/pixelated. It is only in recent years that full colour digital archives have been made available so the print technology may not be as good as a print from today.

As a gesture, we have applied a further 10% discount to your order, which has been refunded to you, which we hope will help towards rectify your dissatisfaction.

Please accept our apologies for any inconvenienced caused.

Kindest Regards
The Historic Newspapers Team

Thank you for your review.

We do apologize that you feel this way.

We are able to see that you had contacted the Customer Service Team on April 28 outside of our business hours, as you had entered some of the personalization incorrectly. A Customer Representative replied to your order on April 29 but unfortunately we were not able to change this amendment for you, as your product had already started production and was being made.

We will also do our best to help a customer and make any amendments if this is possible, however once a customer has confirmed their personalization, this is confirmation to our Production Team that the customer has checked their order and happy for the item to be processed. If a product is being made, unfortunately we cannot make any amendments.

As a gesture, we have applied a 10% discount to your order, which has been refunded to you, which we hope will help towards rectify your dissatisfaction.

Please accept our apologies for any inconvenienced caused.

Kindest Regards
The Historic Newspapers Team

Thank you for your review.

We are sorry to hear this.

Your order was processed and shipped from us within 2 business days by USPS. From your tracking information, unfortunately there were delays with USPS getting your item delivered to you, which we do apologize for, however we can see that your item was successfully delivered on December 21.

In regards to the Customer Service Team, this is just pot luck that you received the same Representative when you had called as we do have a number of people on the team.

As your order was 1 business day later than expected, a refund of your shipping charge has been issued to you.

If you feel you are happy with the product that you have received and wish to update the Trust Pilot Review please feel free to do so. Understandably if this is not the case we appreciate you taking your time to write this review.

Please accept our apologies for any inconvenienced caused.

Kindest Regards
The Historic Newspapers Team