Frequently Asked Questions
Some of our most asked questions are listed below. Click on the relevant question to be taken to the answer.
FedEx Cross Border Tracking Frequently Asked Questions
Where is my order?
The best way to initially check this is by visiting on the website and checking the ‘Track My Order’ link. Please note all our delivery times also include a production time so we can create your bespoke gift. If your item has still not arrived, we would recommend speaking to a neighbor or visiting your local sorting office to check if it is waiting for you there.
If you still haven’t had any luck, please contact a member of our team on +1 (855) 617-8878 during our office hours of 9am to 12pm ET Mon-Fri, with your order reference to hand and we would be happy to investigate further for you.
Can I change my delivery address?
If you contact us as soon as possible we can certainly try to amend your delivery details providing your order isn’t too far along in the process of being made and dispatched. Please contact a member of our team on +1 (855) 617-8878 during our office hours of 9am to 12pm ET Mon-Fri.
My item has arrived damaged, what can I do?
In the event your item arrives damaged, please do contact our team at email@example.com with some images of the damage. We will do our best to arrange a replacement but we may only have one copy of that paper available. If you are still unsatisfied, we are more than happy to look into this, you can reach us between our office hours of 9am to 12pm ET Mon-Fri on +1 (855) 617-8878.
Regarding our original newspapers, due to the nature of the product and age, please note that they will have an authentic look to them. The team check all papers before dispatch and will deem if these are fit for sale as we know these can be special gifts. The older papers can be fragile, therefore we use a special archive tape to reinforce the spine or areas which may deteriorate from excessive use, this is designed so that you can read the paper freely.
My parcel hasn’t been delivered yet.
We are sorry to hear your item has not arrived yet. We recommend signing in with your login and viewing the page. This will show you the delivery timescale for your order which also includes our production time, so we can create your bespoke gift.
If your item has still not arrived, we would recommend speaking to a neighbor or visiting your local sorting office. If you still haven’t had any luck, please contact a member of our team on +1 (855) 617-8878, during our office hours of 9am to 12pm ET Mon-Fri, with your order reference to hand and we will investigate further for you.
I need my order quicker, can I upgrade?
That shouldn’t be an issue providing your order isn’t too far along in the process of being made and dispatched. If you can try to contact us as soon as possible, during our working hours we can certainly try to amend your chosen delivery choice. If this is possible you will be asked to pay the difference in the delivery charge, which can be taken by debit or credit card over the phone. Please contact a member of our team on +1 (855) 617-8878 and we will happily arrange that for you.
Can I send the gift directly to the recipient and will you include a receipt/invoice?
Most of our orders are sent with a delivery note which you’ll find inside your parcel. However, this is not a gift message. The delivery note is printed with the contents of the parcel, the recipient’s name and address, however we make sure not to include any prices on the delivery note.
No one will be home during the week, do you deliver over the weekend?
Depending on the postal service in your area you might receive your parcel on a Saturday, but this won’t be a guarantee. All delivery times are based on Monday to Friday Working Days. If you have chosen urgent delivery, this will come via courier who will leave a card with instructions on how to rearrange or collect your delivery at a later time.
How long will delivery take?
For all information on delivery, please click here.
I’ve placed an order and now want to add another item so one postage is paid, can this be done?
How do I place an order and when can I contact you?
You can place an order on the website. For inspiration, why not browse our collection of historic gifts? You can order with ease and all the production information and delivery timescales are on each product page with added images to see an example of the product.
Alternatively, you can call our dedicated customer service team between 9am – 12pm ET Monday – Friday (excluding public holidays) and they are more than happy to take the order over the phone for you. If you have any questions you can also email the team at firstname.lastname@example.org who will look into this and aim to response as soon as possible.
I’ve made a mistake on my order; can I change this?
We understand mistakes happen and we will certainly try our best to make any changes we can. Please note as all of our orders are dispatched within 1 to 3 days of ordering it may be too late to make a change. Please call a member of the team during our office hours on +1 (855) 617-8878 and we will try our best. Please note that orders placed over the weekend will be less likely to be amended due to the efficiency of our production team.
There aren’t enough characters within the name/personalisation fields, can you add more?
I’m sending my gift straight to the person I’m buying for, can you gift wrap the product for me? And include a gift message?
This is a great question, however, currently we are unable to offer this. We do have a variety of Gift boxes sold with our Newspaper and a Luxury Gift Box sold with our reprint Books. Also, with our Newspapers you have the choice to personalize a Free Certificate and with our reprinted Books you have a message section where you can state this is who it’s from.
My order has arrived with a spelling mistake, can you help?
In the first instance, we would recommend checking your order confirmation as all our products are printed as requested. However, if this is a mistake made by us we will happily get this sorted if you can please email our team at email@example.com with your order number and any images of the mistake.
I want to return my order – can you tell me how?
Unfortunately, we can’t accept returns of personalized gifts unless the products are faulty. Please contact us and we will try to solve the problem as quickly as possible.
I want to cancel my order, what should I do?
Please phone us immediately and we’ll try to cancel your order before it is sent to our production team. If the order has started within the production stages, we will not be able to cancel this however will always try our best to resolve this. Our telephone number is +1 (855) 617-8878 and our working hours are 9am to 12pm ET Mon-Fri.
I am unhappy with what I have received and no longer want this, please advise?
Please reach out to our customer service team on +1 (855) 617-8878 or firstname.lastname@example.org and the team can advise if what you have ordered can be returned, due to the nature of some of our printed products which are personalized by name or date we can unable to accept these back.
However, if there is an issue or fault with the item received please contact a member of the team on email@example.com with your order number and we can certainly go about investigating this for you.
I have a discount code but forgot to apply it to my order, can you add this?
No need to worry, as long as the gift hasn’t been dispatched or the discount hasn’t expired, we can certainly take that code for you. Please contact us with your order reference and voucher code and we can get that that sorted for you.
I have a code off a voucher website but it’s not going through?
Due to the premium nature of the bespoke gifts on Historic Newspapers we do not advertise deals via voucher sites. However, we would recommend creating an account and signing up for our email newsletter where you will receive exclusive offers.
I want to place a corporate or bulk order; do you offer discounts?
We can certainly see what we can do for you! We would recommend emailing the team on firstname.lastname@example.org please include the number of items you require, how quickly you require them and where you would like them sending.
Where do I find my tracking number?
You will receive a tracking number once your order has been dispatched. Your tracking number will be sent to the email address associated with your order, please make sure you have access to the email address you use at checkout.
How do I track my order?
When you have received your tracking number, you can use the FedEx Cross Border tracking service. All you need is your tracking number from your email. Just copy and paste this into the field provided.
Once your tracking number is in the field you can click the ‘Track’ button. This will then show you details of where your order is on its journey to you. The events will start on dispatch, please note there may be days in between updates, this will be dependent on where your parcel is traveling to and which local provider is used.
How do I know what provider is delivering my parcel?
My parcel hasn’t had an update in a couple of days
Once your parcel is dispatched from our Scottish warehouse it will travel through the system to get to you. You may notice that once your parcel is received at a depot or customs there will be no updates. This is normal and should get updated as soon as your parcel has been processed (this may take 5-8 days in some circumstances).
I haven’t received my tracking number
Your tracking number will be sent to your email address once your order has been dispatched. If you haven’t received a tracking number via the email you can also use the track my order page on the website.
My tracking number isn’t working
Your tracking number will be sent in an email that also includes your order reference. Please ensure you are using the tracking number not the order reference as this won’t work. Your tracking number should look like this: SIG1234GB12345678910
If you are still having trouble using your tracking number please contact customer services.
I don’t like the local provider my parcel is coming from can I change it?